Staying Connected


Email is a relatively new service at DOC facilities and is proving to be popular addition among offenders and their friends and family. This service is provided through a DOC contract with Edovo and is available at Montana State Prison, Montana Women’s Prison and Pine Hills Correctional Facility.  

Click here to learn more about how to connect using Edovo email. 

Questions? Contact Edovo at

Requirements and restrictions exist for email use. For more information, please closely review the following policies.  Failure to adhere to these policies may result in revocation of email privileges. 

3.3.6 DOC Offender Mail Policy 


Mail arrives at, and leaves, facilities via regular mail service. Requirements and restrictions exist for what items may be sent to, or received from, DOC facilities.

You must be an approved visitor to mail books to your loved one and the books must be delivered directly to the inmate from the vendor.   

For information about these restrictions, please closely review the following policies related to mail correspondence Failure to adhere to these policies will result in mail being returned or other disruption in mail service. 

3.3.6 DOC Offender Mail Procedure

To send mail to an inmate please use these addresses:

Montana State Prison
700 Conley Lake Road
Deer Lodge, MT 59722 

Montana Women’s Prison
701 South 27th Street
Billings MT 59101

Pine Hills Correctional Facility
4 North Haynes Avenue
Miles City, MT 59301

Phone Calls 

Phone calls originate with inmates inside DOC facilities.

Calls in adult facilities may be paid for in two ways: inmates may pay for them or call recipients can fund them. Recipients who want to fund calls must create an account through the inmate telephone provider, ICSolutions. Then, they may either set up a prepaid account or connect a debit card to their account. Recipients do not need an ICSolutions account to receive a phone call if the inmate is paying with their personal funds.

Youth residents at Pine Hills can receive a designated number of phone calls on the state system and make a designated number of outgoing calls (with the aid of facility staff) depending upon a resident’s behavior.  Upon arrival at Pine Hills, staff will set up an ICSolutions account for youth residents. The family/guardian must contact the residents caseworker to get their phone number added to the ICSolutions account. The approved caller can then call ICSolutions or go online to add money to the youth’s account in order for the youth to make additional phone calls.

Cost per minute = 10 cents (Calls are limited to 30 minutes.) 

Each inmate receives two, free phone calls per week.

Requirements and restrictions exist for phone calls. For more information, please closely review the following policies.  Failure to adhere to these policies may result in revocation of phone privileges. 

3.3.7 DOC Offender Access to Telephones Policy 

To set up your account, refer to these instructions: 

Instructions (English) 

Instructions (Spanish) 

Or, contact ICSolutions at: 

Phone: 1-888-506-8407 

IC Solutions Website 


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